Designed an LLM-powered career intelligence platform, shaping how users query, refine, and act on AI-generated insights. Rapidly prototyped AI interactions using Claude to accelerate iteration and validate product direction. Developed prompt structures and interaction flows to improve clarity, personalization, and usefulness of outputs. Conducted usability testing focused on comprehension, trust, and decision support in AI experiences. Influenced product strategy by defining how AI augments, not replaces, user decision-making. Secured 30 beta users through early validation of AI-driven value.

Worked with founding engineering team to design and build v1 product. Accelerated building of product by designing using Claude. Built out the 6 month roadmap with the founder. Prototyped and validated iterations of the product to lock in on product direction.

Advising executive team on AI-informed product strategy and complex system design challenges. Providing guidance on integrating intelligent workflows into cybersecurity product. Translating technical constraints into scalable, user-centered design solutions.

Led product design across a portfolio of digital products, introducing scalable design systems and delivery frameworks. Standardized high-impact design artifacts to improve cross-functional alignment and execution quality. Built competency frameworks and career development systems adopted across teams. Launched a journey mapping service offering that expanded revenue and deepened client engagement.

Designed AI-assisted IT support workflows combining LLM automation with human escalation paths. Defined when and how AI responses are generated, validated, and handed off to human agents. Created interaction patterns for ambiguity, failure states, and low-confidence outputs. Established trust mechanisms including transparency cues and user control over automated actions. Delivered scalable support experiences reducing manual workload while maintaining service quality.

Led design and delivery of a security operations platform serving 200+ enterprise customers. Defined product strategy and UX direction across complex, data-intensive workflows. Built and scaled cross-functional teams across product, design, and engineering. Established research-driven product discovery and dual-track agile processes. Delivered a flagship platform from concept to production in 6 months.

First design leader responsible for building product design function. Established research programs, design systems, and cross-functional collaboration models. Redesigned flagship mobile application to improve usability and adoption.

Led UX teams across enterprise client engagements. Developed strategic client relationships and contributed to business development. Delivered end-to-end product design solutions across industries.

Led enterprise design initiatives for Fortune 500 clients. Defined digital transformation strategies aligned to business and user needs. Delivered multi-platform experiences across web and mobile ecosystems.