Hired by the CEO, formerly CEO of Chicago Public Media, as his first collaborator to help design Careerbird, a skills-first talent development platform that unifies job architecture, skills intelligence, personalized learning, and career pathing so mid-size organizations can develop and retain their workforce. Partnered directly with the founder to turn exploratory conversations about the future of work into a concrete product, defining how AI turns static job descriptions into a living framework for skills assessment, growth, and workforce planning. Built the design system from the ground up, ran the prototyping and validation that shaped the product architecture, and facilitated discovery with HR leaders to prioritize the roadmap. Helped take the platform from whiteboard to a market-ready product and secured 30 beta customers at launch. I continue to partner with the CEO past initial definition to mature the application.

Hired by the CEO to help design the product, partnering directly with the founder to shape and design the 0-to-1 MVP for Mallory, an agentic exposure-intelligence platform that reads threat activity from across the internet, correlates it against a company's attack surface, and routes prioritized remediation into the tools security teams already run. Accelerated building of the product by designing with Claude, and prototyped and validated iterations to lock in product direction before build, translating an ambiguous problem space into a concrete product definition.

Advising executive team on AI-informed product strategy and complex system design challenges. Providing guidance on integrating intelligent workflows into cybersecurity product. Translating technical constraints into scalable, user-centered design solutions.

Led product design across a portfolio of digital products, introducing scalable design systems and delivery frameworks. Standardized high-impact design artifacts to improve cross-functional alignment and execution quality. Built competency frameworks and career development systems adopted across teams. Launched a journey mapping service offering that expanded revenue and deepened client engagement.

Hired by the CEO to help design the product, AI-assisted IT support workflows combining LLM automation with human escalation paths. Defined when and how AI responses are generated, validated, and handed off to human agents. Created interaction patterns for ambiguity, failure states, and low-confidence outputs. Established trust mechanisms including transparency cues and user control over automated actions. Delivered scalable support experiences reducing manual workload while maintaining service quality.

Led design and delivery of a security operations platform serving 200+ enterprise customers. Defined product strategy and UX direction across complex, data-intensive workflows. Built and scaled cross-functional teams across product, design, and engineering. Established research-driven product discovery and dual-track agile processes. Delivered a flagship platform from concept to production in 6 months.

First design leader responsible for building product design function. Established research programs, design systems, and cross-functional collaboration models. Redesigned flagship mobile application to improve usability and adoption.

Led UX teams across enterprise client engagements. Developed strategic client relationships and contributed to business development. Delivered end-to-end product design solutions across industries.

Led enterprise design initiatives for Fortune 500 clients. Defined digital transformation strategies aligned to business and user needs. Delivered multi-platform experiences across web and mobile ecosystems.